DOCUPROFESSIONAL ENTERPRISE
SERVICE
SW SUPPORT
- ongoing addition of new features to the DP system
- ongoing update of the DP system to adapt changes in case of firmware updates on devices
- ongoing update of the DP system to adapt the changes in case of updating Windows servers
- updating the DP system for new security features
- compatibility when new Windows systems come out
- ongoing update of the DP system for new devices (new models and new manufacturers)
- ongoing DP update for new versions: databases, apache, php
SLA SUPPORT
- remote assistance for the DP system according to established SLA (response time / repair time)
- responses to customer e-mails related to the DP system
- phone assistance
- guaranteed response and repair times
Contact to the service:
Tel.: 71 350 55 50
E-mail: support@docupartner.pl